Guarantee Terms
This page sets out exactly what our Speed to Lead guarantee covers, in plain English. Rebook isn't covered by it.
Before you start: your free month
Your free month on Speed to Lead (and on the AI Voice Receptionist) starts after a 15-minute setup call, once your real business phone number and your lead sources (for example your website form, Facebook ads or Google) are connected to the system. After the free month, Speed to Lead is £99 + VAT/month. The Speed to Lead + AI Voice Receptionist bundle is £149 + VAT/month. There's no contract.
The guarantee
If Speed to Lead doesn't win you at least one extra job in your first 60 days, you don't pay until it does.
When it starts. The 60 days start on your go-live date, which is the day your number and lead sources are connected after your setup call. Your free month falls within these 60 days.
What counts as an "extra job". A paying job that you booked from an enquiry Speed to Lead replied to or followed up on WhatsApp. We record these in your monthly jobs-saved report, and you confirm them. One extra job is enough to meet the guarantee.
What you need to do. The guarantee applies as long as, for the full 60 days:
- your real business number and lead sources stay connected to Speed to Lead
- the automatic replies and follow-ups stay switched on
- you (or your team) respond to the enquiries Speed to Lead passes to you, and let us know when one becomes a booked job
- your account stays active and isn't paused
What happens if no extra job is won by day 60. You won't be charged the Speed to Lead fee from day 61 onwards until the first extra job is booked. Your normal £99 + VAT/month billing starts again from the next billing date after that job. If you'd rather leave at that point, you can cancel at no charge, because there's no contract.
Limits. The guarantee covers your first 60 days with Speed to Lead and applies once per business. It covers the Speed to Lead fee only. It doesn't cover Rebook or the AI Voice Receptionist add-on.
If you're on the bundle. On the Speed to Lead + AI Voice Receptionist bundle (£149 + VAT/month), the guarantee applies to the Speed to Lead part only. If no extra job has been won by day 60, we stop charging for Speed to Lead until the first extra job is booked, and the AI Voice Receptionist add-on is billed as normal at its standard price of £99 + VAT/month during that time. Once the first extra job is booked, the bundle price of £149 + VAT/month starts again from the next billing date. We can't control whether a particular customer books, but this guarantee means you don't pay for Speed to Lead after your first 60 days until it has won you at least one job.
What the guarantee doesn't cover
Jobs lost, or enquiries missed or delayed, by things outside our control: a third-party platform (Facebook, Google, your website provider, WhatsApp) failing to deliver a lead or a message, network outages, or leads that arrive with missing or invalid contact details.
Questions
Message us on WhatsApp on 07856 813672 or email hello@local2digital.co.uk.
About our reply speed
Speed to Lead is built to reply to every enquiry on WhatsApp in under 60 seconds. That's how the service works, not a separate guarantee. The guarantee above is the only one we offer.