Missed Call Text Back for West Midlands Tradespeople
When you can't pick up, the customer gets a personal WhatsApp from your business in under 60 seconds. They hear back from you before they ring the next trader on Google.
First month free. No contract. £99 + VAT/month after.
What is missed call text back?
Missed call text back is a simple idea. When someone rings your business and you can't answer, they automatically get a text message from you straight away. It doesn't read like a robotic "sorry we missed you". It's a friendly, personal message that says who you are, that you've seen their call, and asks what they need doing.
For a tradesperson that matters because of how customers behave. Someone with a leaking pipe in Walsall or a tripped fuse board in Solihull rarely leaves a voicemail. They hang up and ring the next number on the list. Whoever replies first usually gets the job. A missed call text back means that's you, even when you're up a ladder, under a floor or driving between jobs.
At Local 2 Digital, missed call text back is part of our Speed to Lead system, so it doesn't stop at one text.
How it works
A customer rings and you can't answer.
You're on the tools. The phone rings out, or you let it ring.
They get a text in under 60 seconds.
A personal WhatsApp goes out in your business's name. It keeps the conversation open and asks for the details you'd need: what the job is, where they are, and how urgent it is.
Automatic follow-ups until they book.
If they don't reply, the system follows up on day 1, day 2 and day 5. Lots of jobs are lost simply because nobody chased. This chases for you, politely.
You get the lead on your phone.
You see who called, what they want and how to reach them. Ring them back when it suits you, with the job already warm.
Not just missed calls
Most trades get enquiries from more than one place. Speed to Lead connects to all of them.
Missed calls
to your business number
Your website contact form
enquiries through your site
Facebook and Instagram ads
lead forms
enquiries
Every enquiry, wherever it comes from, gets the same instant reply and the same follow-up. Nothing sits in an inbox until Friday night.
Our under-60-second guarantee
We're confident enough to put it in writing: every lead replied to in under 60 seconds, or that month is free. The full details are on our guarantee terms page.
Why not just ring everyone back?
You should still ring people back. This just makes sure they're still waiting when you do. The gap between a missed call and your callback is when the job goes elsewhere. An evening or weekend enquiry might wait until the next morning, and by then the customer may have already booked someone else. An instant reply buys you that time.
Want calls answered, not just texted?
Some customers would rather talk to someone. Our AI Voice Receptionist answers calls 24/7 in a natural voice, takes the job details, qualifies the customer and books the visit into your diary, then texts you a summary. Most trades start with both: the receptionist for calls, and Speed to Lead for everything else. See pricing.
Built for West Midlands trades
We're a West Midlands business working with local trades across Birmingham, Wolverhampton, Coventry, Walsall, Dudley, Solihull and West Bromwich. When you message us, you deal with someone local who knows the trades. There's no call centre and no overseas support. Find out more on our West Midlands page.
What it costs
- £99 + VAT/month for Speed to Lead (including missed call text back)
- First month free
- No contract: cancel anytime
- Set up for you, usually live within a few days
Not sure what missed calls are costing you? Try the lost revenue calculator. It's an estimate based on your own numbers, not a promise.
Frequently asked questions
Do I need to change my phone number?
We set it up around how you work now and connect it to your phone, ads and website. Ask us on WhatsApp and we'll explain exactly what happens with your number before anything changes.
What does the text say?
It's written for your business, in your name, and sounds like you. It's personal, friendly and short, and it asks what the customer needs.
Will it text people I don't want it to?
We'll go through who it should and shouldn't reply to during setup, so it fits how you work.
Do I need to be good with tech?
No. We do the setup. If you can read a text, you can use it.
Is there a contract?
No. The first month is free, then it's £99 + VAT/month. Cancel anytime.
How quickly can it be live?
Usually within a few days of our first chat.
Does it work with WhatsApp?
Yes. Replies can go out by WhatsApp.